t: +44 (0)800 916 50 50 f: +44 (0)1442 458431 e: tellmemore@eckoh.com
Products
By using Eckoh's innovative solutions our clients can increase the efficiency of their contact centre agents by allowing them to service more complex or higher-value calls.
Eckoh's contact centre solutions focus on improving customer service, maximising agent productivity and reducing cost and risk.
 |
EckohPROTECTReal-time, PCI DSS compliant agent payments where no cardholder data enters the contact centre environment.
|
 |
EckohPAYReal-time, PCI DSS compliant phone, web and SMS and smartphone card payments. |
 |
EckohASSISTOne number solutions with natural language dialogue call steering with live agent assist. |
 |
EckohMOBILEApplications for iPhone, iPad, Android, Cross Platform, Mobile Web and SMS. |
 |
EckohIDIdentify callers and capture name and address information. |
 |
EckohLOCATERoute calls efficiently and direct customers to stores or locations. |
 |
EckohSECUREAuthenticate callers and customers using voice biometrics. |
