Our Solutions 

Eckoh is well established as the UK's leading provider of customer service solutions using speech recognition and complementary services on the web and mobile.

We design, build and host services for our clients, who benefit from industry leading technology and technical support.

In addition to providing speech recognition solutions, we have significant experience and capability in web, mobile and smartphone self-service applications.

Our solutions:

• allow our clients to focus on core business operations through the provision of a fully managed service
• offer massive scalability, with the ability to handle over 650,000 calls an hour, which means calls can always be answered no matter how unpredictable the circumstances
• our platform is fully resilient and implemented across two hosting centres in the UK
• improve customer satisfaction and retention whilst saving up to 90% on operational costs

Eckoh Overview.pdf

Our client partnership approach means that we continue to work with all our clients to ensure that they remain ahead of the technology curve and that the service we provide meets their requirements now and in the future. Clients using Eckoh's services include: