Why Eckoh

Eckoh is the UK's leading developer of customer service solutions using speech recognition and complementary services on the web and mobile.

We are the specialist of choice for organisations looking to maximise the efficiency of their contact centre operations. Eckoh can help you:

Reduce costs

• Up to 90% reduction in cost-to-serve compared to agents
• Minimal capital expense
• No expense wasted in headroom or resiliency
• Remove painful or unexpected technology refresh costs

Reduce operational risk

• Capacity always instantly available according to your business needs
• Multi-site highly resilient architecture
• Reduce dependency, restrictions and lock-in to vendor equipment
• Maximise internal IT resource and projects

Maximise benefits of self-service

• Highly skilled and experienced implementation and technical staff with extensive knowledge at deploying world-class customer service solutions
• Ongoing commercial incentive to delivering best-in-class services