In June 2007, Eckoh announced a new strategic partnership with Genesys, a world leading provider of contact centre software, to address the rapidly growing market for hosted self-service solutions. The partnership will give Genesys' clients access to Eckoh's proven hosted self-service capability which enables contact centres to reduce operating costs whilst providing customers with flexible, 24 hour services. Eckoh will be able to offer clients a wider choice of solution including Voice XML, viewed by many as the industry standard for the development of IVR solutions as well as enabling technologies such as CTI and VOIP.

"We recognise that the market's appetite for hosted solutions - where the technology infrastructure that underpins the service remains within the supplier's ownership - is growing. Eckoh is our natural partner in this high growth market. Its hosted platform is the largest in Europe and is complemented by its extensive solution design experience", says Mark Turner, Managing Director, UK Genesys.