Experience Wyevale's automated garden centre locator on 0800 413213

In 2004, Wyevale Garden Centres selected Eckoh to deliver a bespoke "Garden Centre Locator" solution to dramatically improve its customer service offering.

Eckoh's garden centre locator solution allows Wyevale to promote one nationwide telephone number that callers can dial to find out their nearest centre and much more. The service delivers centre contact details, opening times and location information and has the ability to connect the caller directly to the Garden Centre if requested.

Using advanced speech recognition technology, the system asks for the caller's county then town or city, from which the nearest Wyevale Garden Centre is automatically identified. Callers simply respond to a series of simple prompts; this allows every caller to get the exact information they are looking for.

Benefits for Wyevale Garden Centres

• Enables customer service staff to focus on in-store queries, value-add transactions
• Reduced number of callers connecting through to in-correct Garden Centre
• 24/7 outlet locator service
• Ability for callers to connect through to an outlet if requested

Benefits for Wyevale Customers

• Provides an efficient service on a no wait, no queue basis
• Fast, efficient, easy to use service
• Callers can obtain outlet information on the move
• Services operates 24/7
• Callers have option to transfer to an outlet if required

About Wyevale Garden Centres

Wyevale is the UK's largest and most successful Garden Centre Group with Centres nationwide - and growing - retailing quality products for the garden and home.