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Three Valleys Water Print E-mail
Eckoh in association with strategic business partner BT, provides Three Valleys Water (the UK's largest water-only supplier) with an automated solution for the payment of water bills. The automated service provides Three Valleys Water customers with an around-the-clock service for payment of water charges using debit or credit card details on a no-wait, no queue basis.

Benefits for Three Valleys Water

  • Increased operational efficiency due to reduction in routine calls and traditional manual transcription costs associated with payment capture
  • Increased staff satisfaction and ability to focus on more complex calls
  • Confident management of traffic peaks
  • No requirement for in-house systems as calls are hosted on Eckoh's high volume call processing platform
  • Ability to track the volume and value of completed payment transactions on a real-time basis
  • All payments seamlessly back-ended into BT Buynet's payment authorisation system

Benefits for Three Valleys Water Customers

  • Ability to pay water charges 24/7 on a no wait, no queue basis
  • Secure, efficient and speedy handling of card payments
  • Flexibility to pay in instalments or bill in full
  • Ability to transfer to an live agent if required
  • More service choice

About Three Valleys Water

Three Valleys Water is the largest water-only supplier in the UK, providing over 800 million litres of water every day to over three million customers. The company is owned by Veolia Water UK, part of Veolia Environnement (previously known as Vivendi Water and Vivendi Environnement). Three Valleys Water is committed to providing the highest levels of customer service and water quality by investing in improvements and operating efficiently.

 
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