Automated cinema information and booking line 

Call:  08712 240 240

Eckoh provides Vue Cinemas (the UK's largest operator of modern multiplex cinemas) with a 24/7, one-number solution using advanced speech recognition technology. The automated service enables cinema goers to request film information and screen times from their nearest cinema as well as the ability to book and pay for tickets in advance on a no wait, no queue basis.

The solution also incorporates an innovative SMS opt-in service for customers looking to receive personalised updates on upcoming films of interest based on previous call history.

Benefits for Vue Cinemas

• Record Call Volumes - 4 million calls per annum
• time to deal with customer enquiries
• Confident management of traffic peaks during busy film periods (e.g. Harry Potter saw the service take more than 56,000 calls on the first day)
• Frees up agents to focus on more complex calls
• Real-time Business Intelligence enables monitoring of peak periods and ability to capture customer preferences (e.g. for film update SMS service)

Benefits for Vue Customers

• Fast, efficient and personalised cinema information, ticket booking and payment service
• Personalised SMS opt-in feature keeps callers up to date on upcoming film information
• Around-the-clock service on a no wait, no queue basis
• Callers have option to transfer to a live agent if required
• No need to queue at box office or speak to a live agent

Client Testimonial

Roland Jones, IT Director at Vue Cinemas:

"We have found that Eckoh were extremely responsive to our needs and have demonstrated that they can deliver a top quality speech recognition service in a tight timeframe. We wanted a provider who not only has the necessary capacity to cope with the extreme peaks of response that the cinema market requires but also has future growth plans to match our own. On that basis, we believe Eckoh to be the best choice in the UK market today."

About Vue Cinemas

Vue is the largest operator of modern multiplex cinemas in the country and was formed in May 2003 through the acquisition of Warner Village Cinemas by SBC International Cinemas. The Vue circuit of 55 UK cinemas has 544 screens and over 30 million attendances a year, giving Vue the second largest market share in terms of box office.