Chat conversations now handle much more than simple queries; with personal and payment information being more frequently shared too, creating risk.
Eckoh's unique Secure Chat enables your agents to deliver great service with payment security inbuilt as standard, building trust and protecting you and your customers.
Give your customers the communication tool they want. Eckoh's Secure Chat fits perfectly within your existing customer contact environment.
Support transformation, by being ready to help customers rather than expecting them to come to you
Compliant with PCI-DSS and data protection legislation such as GDPR & CPRA
Answer questions during the customer journey, before customers abandon
Provide agents with the tools to handle multiple chats simultaneously
Get real-time feedback on experiences with post-chat surveys to create connected customer journeys
- Gartner
- Forrester
- McKinsey
Take secure payments within the Chat conversation without sending them to a separate payment page. Our PCI compliant in-chat payment form enables the best payment experience for your agents and customers.
"What surprised us the most, was the percentage of customers wanting to engage with us via chat. It made, and continues to make, a massive contribution towards making the BMW brand as accessible as possible to our customers."
Paul Kester, BMW UK
A simple, secure way to ensure card data is not exposed to your agents or network, keeping your contact center PCI DSS compliant.
Read moreFind out how we can transform your sales and customer service by providing you with a Secure Chat solution to match your customers' channel preference.
