White Paper: Self service as an on-shore customer service option

Thirsty for cost savings, UK businesses have placed large numbers of contact centre agents seats offshore in recent years. But boardroom whispers are turning into a rumble; disillusioned by their foreign experiences, more and more companies are voicing a desire to return home.

But is return a realistic option, given that the need to reduce customer service costs, which fuelled the offshore drive in the first place, remains undiminished? In our new white paper, Adrian Thompson, Financial Services Sales Specialist at Eckoh, asks whether automation can offer a less risky alternative.

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