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Home arrow Eckoh News arrow Latest News arrow Empire signs 3-year speech deal with Eckoh Technologies
Empire signs 3-year speech deal with Eckoh Technologies    28/02/06 Print E-mail
Britain’s newest cinema chain “Empire” signs 3-year speech deal with Eckoh Technologies. 
  • Justin Ribbons - CEO, Empire Cinemas
    Justin Ribbons - CEO, Empire Cinemas
    Contract to provide Empire Cinemas with automated cinema information and booking service, from March 2006 until 2009
  • Rollout to 17 cinemas across the UK, including London’s landmark “Empire Cinema” in Leicester Square

Eckoh Technologies, one of Europe’s leading speech application service providers, today announced a 3-year contract to supply Empire Cinemas (Britain’s newest cinema chain), with an end-to-end automated cinema information and booking solution.

Empire Cinemas was established by Irish investor Thomas Anderson, following the takeover of 17 cinemas from the Odeon and Cineworld cinema chains. The acquisition includes, as the new group’s flagship site, the prestigious Empire, Leicester Square, host to numerous film premieres and special events.

The automated information and booking service (tel: 08 714 714 714), will be rolled out to all 17 cinema outlets from March 2006, providing Empire cinema customers with a 24/7, one-number solution for accessing local cinema and film information as well as the ability to book tickets and specify seating preference. In addition to the automated speech service, live agents will be on hand to address callers with special requirements.

The entire service will be powered by advanced speech-recognition technology, giving customers a faster, more convenient and personalised means of accessing cinema and film information versus more traditional touch-tone systems. All calls will be managed and hosted on Eckoh’s highly scaleable call processing platform, which is capable of handling up to 8,000 calls concurrently.

Justin Ribbons - CEO, Empire Cinemas, commented:
“Eckoh’s reputation for providing best of breed speech technology, combined with their proactive approach and proven track record of operating high volume speech applications for other leading cinema providers, made them the natural provider of choice. By partnering with Eckoh, we looking forward to leading the way in the provision of highly sophisticated and innovative cinema services to our customer base.”

Nik Philpot, Chief Operating Officer – Eckoh Technologies, added:
“We are delighted to be given the opportunity to partner with Britain’s newest major cinema chain and we’re excited about the innovative approach that Empire Cinemas are taking with us in designing the new service. The Empire owners and management team have extensive experience in the industry so it is immensely rewarding that they have selected Eckoh as their partner of choice. We look forward to raising the self-service bar even higher through the delivery of a leading-edge, customer centric solution for the cinema market.”
 
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