In September 2005, "Journey Finder", the pioneering new speech based technology, developed by BT and Eckoh Technologies, was voted "Product of the Year 2005" at the prestigious European Call Centre Awards.

The award winning technology allows customers to use speech recognition to obtain real-time information on direct train times for all train operating companies. The innovative technology behind Journey Finder could be tailored and applied to any travel service where a customer is seeking arrival and departure times from a particular station (whether it be train, bus, taxi or even airport).

Jim Hennigan, Managing Director, Eckoh:

 "We are delighted to receive this fantastic award. The technology behind Journey Finder is truly innovative and unique and it can be easily adapted and customised for all sorts of clients in the travel sector who are seeking to competitively differentiate and extend their customer service offering."