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Eckoh is the UK's largest provider of hosted speech recognition services. Our innovative, multi-channel solutions focus on speech recognition and IVR technology but can also incorporate mobile and the web. They are designed to significantly reduce costs, unlock new contact centre revenues, provide the convenience of 24 by 7 service and make life easier for both the client and their customers.
Operational flexibility: Every solution is underpinned by our on-demand self-service platform, capable of handling over 650,000 contacts per hour and scalable to every client need.
Extensive heritage & expertise: With a large portfolio of active clients, Eckoh delivers automated solutions across an unmatched range of industry sectors, with more deployments and managing more interactions, than any other company in our marketplace.
Bespoke and business proven: At Eckoh, we deliver a total solution, from expert consultation to the creation of advanced services that are unique to our clients' business. Our on-demand hosted model removes the burden of in-life capital expenditure, enabling our clients to achieve a return on investment in a matter of months if not weeks.
Partners for success: Our strategic alliance with BT has delivered automated services to an extensive range of blue chip organisations, generating more than 80 million minutes of self-service transactions.
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