t: +44 (0)800 916 50 50 f: +44 (0)1442 458431 e: tellmemore@eckoh.com
About Eckoh
Eckoh is the UK's leading developer of speech recognition solutions for customer contact centres.
We are established, well-financed and deliver a lower cost of deployment and 24 by 7 technical support. With unrivalled capacity, capability and experience in delivering award winning services to a wide portfolio of clients.
Our services maximise the efficiency of contact centre operations by freeing up agents to handle more complex tasks and extend the hours of operation.
As a PCI DSS compliant service provider, we have extensive expertise in card related services, currently processing over £250 million card payments annually.
Eckoh is the UK's leading developer of customer service solutions using speech recognition and complementary services on the web and mobile.
We are the specialist of choice for organisations looking to maximise the efficiency of their contact centre operations. Eckoh can help you:
Reduce costs
- Up to 90% reduction in cost-to-serve compared to agents
- Minimal capital expense
- No expense wasted in headroom or resiliency
- Remove painful or unexpected technology refresh costs
Reduce operational risk
- Capacity always instantly available according to your business needs
- Multi-site highly resilient architecture
- Reduce dependency, restrictions and lock-in to vendor equipment
- Maximise internal IT resource and projects
Maximise benefits of self-service
- Highly skilled and experienced implementation and technical staff with extensive knowledge at deploying world-class customer service solutions
- Ongoing commercial incentive to delivering best-in-class services
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