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Products 

By using Eckoh's innovative solutions our clients can increase the efficiency of their contact centre agents by allowing them to service more complex or higher-value calls.

Eckoh's contact centre solutions focus on improving customer service, maximising agent productivity and reducing cost and risk.

	EckohPROTECT Real-time, PCI DSS compliant agent payments where no cardholder data enters the contact centre environment.		EckohPAY Real-time, PCI DSS compliant phone, web and SMS and smartphone card payments.
	EckohASSIST One number solutions with natural language dialogue call steering with live agent assist.		EckohMOBILE Applications for iPhone, iPad, Android, Cross Platform, Mobile Web and SMS.
	EckohID Identify callers and capture name and address information.		EckohLOCATE Route calls efficiently and direct customers to stores or locations.
	EckohSECURE Authenticate callers and customers using voice biometrics.