- Secure Payments
- Contact Centre Solutions
- Why Eckoh?
Eckoh has secured a new three year contract with Cooperative Response Center Inc ("CRC") to implement its secure payment solution CallGuard.
CRC is a leading contact centre and software provider with offices in Minnesota, Tennessee and Texas providing services to electric utilities, including round-the-clock dispatch and customer care, and monitoring of security and medical alarms. CRC serves over 300 members and associate members in 41 states, representing over 5.2 million consumers. The solution is expected to be live before the end of the year.
By deploying Eckoh's CallGuard solution, any CRC consumer making payments through the contact centre agent will automatically have their card payment data shielded from the agent, their desktop and the call recording system. This highly innovative solution assists organisations in complying with the Payment Card Industry Data Security Standards (PCI DSS) and removes any risk of agent fraud within a contact centre.
Since Eckoh's AGM statement in August 2014, the Company has continued to make excellent progress with the development of its US business, investing in both people and infrastructure. Sales and product training with our exclusive reseller, one of the leading providers of business process outsourcing and communication services delivering services to over 80% of the Fortune 100, was concluded by the end of August. Since then a significant sales pipeline has been developed, including a number of multi-million dollar prospects. Whilst our US business is still at an early stage of development, the initial signs are extremely promising and have the potential to exceed our initial expectations.
The implementation of our new technical platform into data centres in Dallas and Washington DC, which links to the telephony platform of our reseller and enables the hosted CallGuard service to be offered for sale, was completed on schedule at the beginning of October. We are now able to offer CallGuard as either an on-site installation or as a hosted service in the US giving our customers complete flexibility.
The Company therefore remains confident that the investment currently being undertaken in the US will result in significant profits for the Group in the medium term. Interim results for the six months ending on 30 September 2014 will be announced on 25 November 2014 and will report a significant increase in revenue and margin compared to the previous year, in line with market expectations.
For further enquiries, please contact:
Adam Moloney, Group Finance Director
Tel: 01442 458 300