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Roland Jones, IT Director at Vue Entertainment
Roland Jones, IT Director at Vue Entertainment
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Investor Relations RNS Announcements 2005 Eckoh wins 2-year Speech Contract with Ideal Shopping Direct
Investor Relations RNS Announcements 2005 Eckoh wins 2-year Speech Contract with Ideal Shopping Direct | Eckoh wins 2-year Speech Contract with Ideal Shopping Direct 07/07/05 |
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Eckoh Technologies (“Eckoh”), one of Europe’s leading speech application service providers, today announced an exclusive 2 year contract to supply Ideal Shopping Direct (“Ideal Shopping”), the UK's leading independent home shopping TV channel, with speech recognition based data capture solutions. Ideal Shopping required a speech application provider that had the necessary hosting capacity and was robust enough to manage many thousands of orders while simultaneously processing these using speech recognition. Eckoh’s large call processing platform, with over 6,500 lines of speech recognition capacity, combined with their track record of operating high volume speech applications, made Eckoh the natural choice. The highly advanced speech recognition service to be designed and hosted by Eckoh, will be an end-to-end solution which will allow a caller to place an order, pay for a product and participate in a bespoke customer questionnaire relating to the product they are purchasing, without needing to speak to a live agent at any point. The service is expected to launch in the Autumn as part of a major new live show. In addition to the agreement which commenced in late May, Eckoh will also control the management of all inbound call traffic on behalf of Ideal Shopping with call volumes expected to be around 15 million minutes per annum. Furthermore, Eckoh will also supply Ideal Shopping with ad hoc IVR and SMS competition line services. Nik Philpot, Chief Operating Officer for Eckoh, said: “Ideal Shopping has grown enormously in recent times consistently showing an innovative approach to their target audience and we are excited to partner with them on this new ground breaking project. This speech recognition solution will clearly demonstrate that our speech platform is not only capable of performing extremely complex tasks but can do so under the pressure of live television, catering for thousands of simultaneous users.” Andrew Fryatt, Chief Operating Officer for Ideal Shopping Direct, commented: “Once it became apparent that it would be both impractical and hugely costly for Ideal Shopping to fulfil this project without call automation, we started looking for a suitable long term partner in this area. We were hugely impressed by Eckoh’s credentials having proved that they can successfully deliver a variety of speech solutions in many market sectors and having a depth of experience in managing live television formats. We look forward to launching our new show in conjunction with Eckoh and seeing the benefits first hand of what speech can deliver”. For further information on Eckoh Technologies, please contact: Martin Turner, Chief Executive Officer Nik Philpot, Chief Operating Officer Tel: 08701 100 700 Buchanan Communications Mark Edwards/Jeremy Garcia Tel: 020 7466 5000 For further information on Ideal Shopping Direct plc, please contact: Reputation Inc Tom Wyatt Tel: 020 7758 2800 |
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