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Investor Relations RNS Announcements 2005 Eckoh's Speech Alliance with BT extended until 2010
Investor Relations RNS Announcements 2005 Eckoh's Speech Alliance with BT extended until 2010 | Eckoh's Speech Alliance with BT extended until 2010 28/07/05 |
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Eckoh Technologies plc (“Eckoh”), one of Europe’s leading speech application service providers and BT, one of the world’s leading providers of communications solutions, today announced the extension of their speech alliance contract to provide BT customers with hosted speech recognition services up to 2010. BT’s extension of the alliance is a clear endorsement of Eckoh’s high performance and capability in the delivery of hosted speech recognition services to top corporate BT customers since the formation of the partnership in 2003. The five-year extension will enable BT to fulfil the increasing requirement from customers for long term, multi-year contracts for Eckoh’s hosted speech recognition services. Over the past three years, Eckoh, together with BT, has helped a large number of customers across the finance, government, utilities, telecoms, retail and entertainment sectors, to successfully transform their business operations through the introduction of hosted speech recognition services. The speech alliance was created to meet the growing demand from businesses for advanced speech recognition technology, and since January 2004 a total of 20 speech applications have been successfully deployed for 17 BT customers generating over 23 million minutes of self-service speech transactions. Chris Pike, general manager, CRM solutions at BT says: “In the digital networked economy that we live and work in today, enabling customers to make contact in a way that best suits their needs is a real challenge facing many organisations. The extension of our alliance with Eckoh to 2010 is testament to a winning partnership approach in helping to transform business operations across a wide range of vertical markets through the deployment of speech recognition services to our customer base. Over the past three years, Eckoh has consistently demonstrated client service excellence through their leading market expertise, speed of customer response and through their state of the art deployment of sophisticated client handling solutions and broader self-service options to our customers.” Nik Philpot, Chief Operating Officer of Eckoh commented: “Since the formation of our alliance with BT in 2003, we have experienced considerable growth in the demand for self-service speech solutions. More businesses in the UK are turning to self-service speech solutions to reduce cost, to improve customer satisfaction and to enhance customer service levels. Through our extended alliance with BT, we look forward to building on our remarkable success in driving exciting new business opportunities for BT customers in the accelerated market for advanced speech recognition services.” For further enquiries, please contact: Eckoh Technologies plc Martin Turner, Chief Executive Officer Nik Philpot, Chief Operating Officer Tel: 08701 100 700 Buchanan Communications Mark Edwards/Jeremy Garcia Tel: 020 7466 5000 BT Suzy Christopher, PR manager Tel: 07885 652 235 |
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