There is now clear evidence that customer dissatisfaction with "poor service" is a key issue for the financial services Industry and can be a major influence on consumers who are increasingly exercising buying choices across a wide range of products and providers.

Appropriate and user-friendly customer interfaces underpin finance organisations' response to these challenges - ensuring higher value service and sales interactions are dealt with by the right staff with expertly designed customer self-service choices for more routine telephone transactions. Helping to achieve this difficult balance and the realisation of associated ROI is where Eckoh's expertise and finance sector experience comes into play. 

To find out more about how automation can help your business,  just click on the links below. To make an appointment to speak with one of our sector specialists, call 01442 458 353 or email sales@eckoh.com.

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Organisations in the public sector are undergoing a period of significant cultural change. Challenged with on-going pressure to increase operational efficiencies whilst at the same time improve customer service levels, more and more public sector organisations are turning to self-service to automate routine call types, to optimise call centre efficiency and most importantly, to improve customer satisfaction.

The automation of routine call types can dramatically reduce customer service costs by as much as 95%. As well as empowering agents to focus on complex, value add calls, they can often completely eliminate the need for manual post call follow up work. Supplementing call centres with automated solutions gives you the reassurance that callers will always connect straight through to your service, regardless of call peaks or time of day.

To find out more about how automation can help your organisation, simply click on the links below. To make an appointment to speak with one of our sector specialists, call 01442 458 353 or email sales@eckoh.com.

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More and more businesses across the retail and distribution sectors are looking to reduce costs, improve margins and to extend customer service to address the growing demand for telephone and internet based product ordering, bill payment and fulfilment services.

Over the past four years, Eckoh has developed business proven solutions for some of the UK's leading retailers and distribution companies such as Electrolux, Parcelforce Worldwide, Enterprise Rent-a-Car, Rentokil and Ideal Shopping Direct. Our capabilities span from product ordering, payment and fulfilment services to outlet locator and package tracking solutions. And because of our expertise and  pace to market, most solutions can be turned around in months if not weeks, ideal for organisations that require a solution in a very short lead time.

 To find out more about how automation can help your business,  just click on the links below. To make an appointment to speak with one of our sector specialists, call 01442 458 353 or email sales@eckoh.com.

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Eckoh is a market leader in providing interactive services to large media owners and has amongst its clients ITV, the UK's largest commercial broadcaster, Trinity Mirror, the largest newspaper publisher and  IPC, the leading consumer magazines group.

To find out more how interactive services can help your organisation, simply click on any of the links below. To make an appointment to speak with one of our sector specialists, call 01442 458 364 or email sales@eckoh.com.

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Travel and leisure organisations that use the telephone as a major CRM channel are coming under increasing pressure to drive down operational costs and improve customer service levels to win new business and to grow existing revenue streams. This is no easy task. Call volumes can be unpredictable, skilled agents can be difficult to recruit and to retain and the in-house automation of routine tasks can be costly and difficult to deploy.

The introduction of low cost, automated call handling solutions means that companies can maximise their ROI by reducing live call handling costs and extend their customer service offering, without the need for capital expenditure on in-house systems.

To find out more about how automation can help your business, simply click on the links below.To make an appointment to speak with one of our sector specialists, call 01442 458 353 or email sales@eckoh.com.

Click here to read this in more depth in pdf format.

Companies in the telecoms and utilities sector are under increasing pressure to retain and to grow their customer base by continuously differentiating their service offering whilst complying with ever more stringent regulatory and data practices.  

Eckoh's solutions have been proven to reduce call handling costs by up to 95% without compromising service quality. Customers can access your products and services day or night, extending your sales opportunities without increasing your costs. Our capability to provide real-time business intelligence means that data requirements for fulfilment and compliance purposes can be managed at ease. And by removing the tyranny of routine and repetitive calls, your agents are free to concentrate on calls that test their skills and intelligence - leading to higher job satisfaction and reduced attrition.

To find out more about how automation can help your business, simply click on the links below.To make an appointment to speak with one of our sector specialists, call 01442 458 353 or email sales@eckoh.com.

Click here to read this in more depth in pdf format.