We Understand Your Challenges
Today's contact centers are under growing pressure to enhance the customer experience while keeping costs under control. New technology is added, existing systems are maintained — and everything needs to be integrated seamlessly. It's hard enough to stay on top of it all.
So when manufacturers make platforms or applications 'end of life', removing support or asking for significant premiums, it's just the kind of disruption that organizations don't need.
Many would prefer to maximise the return on investment from their existing systems — and upgrade at their time of choosing. They'd rather spend resources on better things — like improving productivity across the entire contact center operation.
At Eckoh, we're enabling these companies to take back control..
Freedom to Choose What's Best for Your Contact Center
What challenges are you facing with your contact center? Maybe you want to extend the life of your existing platforms and applications with ongoing, expert support? Perhaps you want to increase agent productivity? Ultimately, will you need technical assistance during a system transition? Eckoh can help with any these objectives, so you can make the right decisions at the right time for your business.
For more than 20 years, we’ve been serving the contact center industry, providing expert support, productivity and transition solutions. We’re experts in all leading technologies yet we're vendor-neutral, providing independent advice and greater choice for you.
Get so Much More from Your Existing Systems
Eckoh gives you choice. Instead of feeling pressured into upgrading your infrastructure at a time that doesn't suit your business, you can give your contact center systems a new lease of life. That can mean powerful new tools for your agents and access to expert third-party support with higher service levels and savings of up to 40%. We'll also provide outstanding expertise when the time is right for transition to new platforms. Get in touch today.