Meet the Challenges of Call Recording Compliance
Call recording compliance is essential for contact centers across the financial sector and many other industries. Regulatory requirements are stringent. Threats of fines, sanctions and reputational damage have increased the stakes dramatically. There's no room for error.
But organizations face a complex set of challenges as they attempt to store calls safely and find a way to retrieve them efficiently. Ensuring that call recordings are recorded correctly, stored reliability, and easy to retrieve is a costly business. Manual testing eats up the time of agents and supervisors.
How It Works:
Prove Your Compliance, thanks to Independent Verification
Eckoh can ensure all your calls are recorded, stored, traceable, and compliant, thanks to nVoice which revolutionizes the monitoring and testing of call recordings across distributed networks.
nVoice provides the independent and verifiable evidence of the performance of your recording solutions. nVoice is a leading platform for data-driven voice recorder testing and monitoring, working automatically and providing real-time dashboards. With nVoice, you can reduce the time and cost of compliance significantly.
nVoice Gives You More Than Compliance — Use it to Enhance Business Performance
nVoice can demonstrate your compliance but this powerful solution can also be used to improve your business, through the monitoring of service level agreements (SLAs).
You can measure performance against defined targets (such as five 9s) with proactive monitoring and alerts —so you can intervene to avoid SLA breaches and penalties. Should breaches occur, then nVoice lets you drill down to investigate individual causes — so you can take action.
Compliance Technology: Let's Make Sure it Really Works, Every Moment
Will your compliance stand up to scrutiny? Purchasing the right technology is only the start — they need to be deployed and operated effectively. With Eckoh, you've got a partner with outstanding specialist expertise that will help you to make the most of your compliance tools.