Protect Contact Center Tape Call Recordings
Does your contact center have thousands of calls stored on magnetic tape? Ultimately, the tape will degrade and you’ll lose the data. When that happens, you're no longer compliant, leaving your organization open to the possibility of huge regulatory fines. So what's the best solution?
Transferring call data to disk seems the obvious answer. But bulk extraction is hugely expensive and ultra prone to error. What's more, the moment you touch the data, you leave yourself open to regulatory questions about tampering with the original files. Again, this could lead to non-compliance and result in the hefty fines you had been trying to avoid.
Ensure Call Recording Compliance
Can you guarantee compliance in the way you record, store and retrieve customer calls? Now you can be certain, thanks to trustworthy, fast-to-deploy call recording extraction services that can save time, money, stress – and your reputation.
With our nTelligence solution, Eckoh can enable you to automate call recording extraction.
Next, Eckoh Custodian Retrieval can quickly search through the tapes, disks and databases to find all of the relevant files, saving a huge amount of time and minimizing errors.
Automate Call Recording Extraction
Finally, Eckoh Trader Voice Bulk Call Recording Extraction will automatically:
- Extract all calls and meta data from tape
- Index and report on the transfer process
- Compress and sign files to give you the confidence to destroy tapes
- Automate tape drives, GUI and the extraction process
Bulk Call Recording Extraction Delivers Major Benefits
Significantly reduce time and cost by automating the call recording extraction process
Use a proven, tamper-proof process for digitally signing files to maintain compliance
Virtually eliminate the effort needed to rectify manual errors
Zero Impact on Your Existing Infrastructure
Because our solution accesses call recordings through your existing GUI —just as an engineer would — there's no impact to your network, security or other IT systems. Trader Voice is vendor agnostic and works with all major call recording software such as NICE, Verint, RedBox and more, so there's no need for complex API or vendor certification.