Third Party Avaya MPS Support Alternative
Eckoh can help by providing a third party support alternative that in all cases provides better support, while at the same time reduces your total cost of ownership.
Whether its your basic IVR or IVR that includes Speech Recognition, Text- to-Speech or VOIP/SIP, Eckoh can support it. With the need to keep up with the latest innovations and new demands on IT resources arising all the time stable technology is becoming more valuable not less.
Avaya MPS: You Should Know
In 12 years of providing our support service, no one that has come to Eckoh for Avaya MPS support has ever gone back to the original provider.
Not only could you feel better about your support but typical cost savings are between 20-30%.
Unlike technology vendors, Eckoh occupies a unique position in supporting both platform and applications throughout the enterprise, regardless of the manufacturer. We not only help you fix the contracted problems, but take responsibly to resolve any interfaced solutions, such as DataBases/CRM/Web Services/CTI/PBX
Our Avaya MPS Support Includes:
- Support that is 24 x 7 x 365
- Support where every case is treated as a Level 1 priority
- Support where first call response is with a skilled Eckoh engineer
- Support with proactive monitoring – detecting issues before becoming problems
- Support that optimizes your system to run at full efficiency
- Support that Includes 2 x 6 monthly on site preventative visits
Your Avaya Support Resources
Our Essential Support Services
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