NICE Support Can Continue, Beyond Any 'End of Life' Decrees
Older communications systems, such as NICE, still help many companies to stay competitive and achieve high levels of business performance. Given the vital role they play, these systems need to be working reliably.
So when manufacturers issue an 'end of life' announcement for your system, the prospect of costs and disruption can loom large. But Eckoh can provide the cost-effective answers you need.
The Support Alternative for NICE
Eckoh can provide third-party NICE support that delivers outstanding quality, while reducing your total cost of ownership.
We're experts in supporting legacy contact center environments, whether you need help with your IVR, ACD, Dialer or Call Recorder. We'll help to keep your systems stable and delivering the best results for your business.
We Tackle Complexity with Ease
Eckoh occupies a unique position in the marketplace. We can support platforms and applications throughout your enterprise, regardless of the manufacturer.
We can tackle contracted problems and even take responsibly for resolving issues with any interfaced solutions, such as Web Services/CTI/PBX, making life less complex for you.
Get Reassuring NICE Support Today
Our NICE support packages give you excellent value:
- 24 x 7 x 365 NICE support as standard
- Level 1 priority for every case
- First call response with an Eckoh engineer
- Proactive monitoring
- Optimized systems
- 2 x 6 monthly on-site preventative visits
Our Clients Have Total Confidence
In 12 years of providing our support service to our clients, no-one has ever gone back to their original provider. We offer quality support and
typical cost savings of between 30-40%
Your Support Resources
Our Essential Support Services
See exactly how our support takes away frustration, saves you time and reduces cost.
Third Party Support Guide
Your essential guide to third-party support services for contact center technologies
Our Managed Service Offer
Hundreds of major companies rely on us to provide World class support and service every day.