Want Your Transition to Be Faster, Simpler and More Cost-Effective?
Would you like your next contact center transition to be delivered on time and on budget — without taking a heavy toll on everyone?
So often, transitions can be costly, complex, and disruptive for everyone, from your IT team to your agents and consumers. Any delays, failures, and unexpected costs can impact your business.
But Eckoh's fast-acting solutions target the pain. We provide cost-effective remedies in business-critical areas.
Enable almost any new and existing solution to work together seamlessly. With Eckoh, you can add new capabilities without unexpected disruption, costs and risks. FlexxBridge is the 'Swiss Army Knife' for contact center telephony integration
Benefits of FlexxBridge
- Save time, reduce costs and risk
- Allow older IVR applications to integrate with web services without having to rework your applications
- Provide a common back-end integration point for CTI applications
- Extensible, modular architecture allows FlexxBridge to evolve as your surrounding environment changes
Merge different telephony networks and protocols. FlexxGate gives you an any-to-any, voice/video media gateway. Now you've got an effective way to combine new and old equipment. Reduce cost, complexity and risk, as you transition at a pace that suits you.
Benefits of FlexxGate
- Move to IP without major change. Your developers can now spend more time on end-user IP application development
- Reap the benefits of VoIP. Get low up-front costs
- Low-maintenance solution
- Systems are pre-installed and configured to meet your requirements
Now you don't need to upgrade your IVR platform to take advantage of the latest speech recognition technology. FlexxMRCP frees you from the shackles of vendor-specific APIs. You can deploy best-of-breed speech recognition and text-to-speech applications.
Benefits of FlexxMRCP
- Get the latest speech recognition technology with added security
- Avoid complex and expensive IVR upgrades
- Shorten call times, increase customer satisfaction and enhance automation
- Simple configuration management
- Interfaces for all leading speech vendors
Detect and see how to fix any emerging contact center problems — long before customers are impacted. Flexxview monitors components across racks, applications, servers and gateways. When issues are uncovered, Flexxview quickly identifies components and problems so you can take action.
Benefits of FlexxView
- Stay one step ahead of any service issues
- View an aggregation of systems, O/S, applications and health of your entire environment
- Proven Cloud option also available
- Get complete peace of mind. Eckoh is always standing behind you and your environment