Breathe New Life into Rigid IVR Systems
FlexxMRCP frees you from the shackles of vendor-specific Application Programme Interfaces (APIs). As a result, you can leverage best-of-breed speech recognition and text-to-speech applications. Our solution opens the door to upgrades when new technology becomes available, rather than having to wait for platform vendors to catch up.
Get more Dynamic Interaction with Your Customers
Speech Recognition allows the user to circumvent complex and confusing touch-tone menu structures and instead navigate quickly and easily to the particular service or option they want.
Text-to-speech allows for more dynamic interaction with customers without having to pre-programme/ pre-record prompts for every interaction. This results in shortened call times, increased customer satisfaction and enhanced automation levels. Further MRCP allows for fully new capabilities beyond traditional speech that can be deployed very quickly into an existing infrastructure.
Speech vendors have moved to MRCP and most are dropping support for their APIs. MRCP is a de-facto standard but was not supported on some previous versions of IVR.
FlexxMRCP allows you to take advantage of the latest speech recognition technology with added security features — without having to upgrade your IVR platform.
There are customer experience benefits in later versions of speech applications that require a move to MRCP (Media Resource Control Protocol) as it is now a ubiquitous standard.
FlexxMRCP: Bridge the Gap for Your Current IVR
If you have a Per phonics/Nortel MPS that does not support MRCP and want to upgrade your speech servers to MRCP to take advantage of the latest technologies, then FlexxMRCP can bridge that gap and allow you to stay on your current MPS version.
This avoids complex and expensive IVR upgrades while taking advantage of modern speech applications. FlexxMRCP provides a simple configuration interface to manage your speech applications.