Contact Center Managed Services Without Hosting Challenges

Eckoh helps Contact Centers ensure their customer interaction solutions are highly used and always available.

A Managed Services offer for outsourced proactive and reactive operational support, without the challenge of moving to a hosted environment.

Eckoh has launched a Contact Center Managed Services offer that proactively monitors and responds to issues ahead of time managing customer interaction solutions, applications, vendors, integration points and the overall customer experience – Allowing you to concentrate on your business.

Benefits of the Managed Services objectives are:

  • Increase customer retention
  • Realize cost efficiencies
  • Increase the quality of delivery
  • Maintain system uptime targets
  • Drive measurable productivity increases
  • Increase revenue per customer
  • Manage production system health through continuous monitoring and improvement
  • Build subject matter expertise with skilled resources for the execution of scope activities
  • Drive better outcomes through monitoring and measuring performance and the enforcement of SLAs

Eckoh can become a true part of any team – meeting regularly to review and optimize customer interaction solutions through the;

5 Stage Management Review Process

  • Statistics Gathering – Collating information from system monitoring tools and populating it in to reports
  • Report Analytics – Strategically investigating data to provide system status summary management review
  • Option Advice – Present potential amends, optimise system performance and changes to match changing business needs
  • ROI Modelling – Present a cost benefit analysis to determine level and speed of payback
  • Recommendation/Consultancy –Designing, testing, implementing and supporting the required solutions

The Eckoh difference is having specific differentiators that make us stand out from the crowd: By extending ROI, transitioning of knowledge from resources currently supporting the engagement and increasing reliability / uptime.

Eckoh's Contact Center Managed Services pro actively monitor and respond to issues ahead of time managing customer interaction solutions applications, vendors, integration points and the overall customer experience – Allowing you to concentrate on your business.

Call us now on 1-866-258-9297

By: eckoh
Loading Conversation

Posted by eckoh at 3:36 PM on Oct 27, 2016

Share:

Recent Posts

Imagine getting a burglar alarm fitted to your home. The company does a great…


eckoh

Can you remember what you were doing a decade ago? A lot can happen in 10 years.


eckoh

If you’re looking for new ways to improve customer service, then why don’t you…


eckoh