Is your IVR still in short trousers — when all its peers act like adults? It's painful to be told your IVR system needs to grow up. But it's possible to intervene swiftly and propel your IVR into adulthood ... much to the relief of customers.
The importance of secure payments in the utility sector
Utility companies in the US experienced 40% more data breaches in 2016 than in 2015 . With the ever increasing sophistication of hackers it’s becoming even more critical to ensure that your customers’ personal and payment card data is protected.
Retailers: Playing a high-risk game with customer trust?
How would you feel if a trusted friend looked after your house for the weekend, only to leave the key under the doormat — and a passing thief ransacked your home? Unfortunately, there's a scenario playing out in the retail world that isn't so…
Where to begin? The essential PCI compliance checklist
Wondering how your organization can meet PCI compliance and continually outsmart sophisticated fraudsters? If so, our industry-approved checklist and eBook on payment security can help. Get your copy for free.
Booked your summer vacation yet? February is one of the busiest months of the year for booking vacations. But, despite making every effort to avoid getting scammed, some consumers could still end up falling victim to fraud — in a way they'd least…