Sitting on a hot crowded train from London at the end of a working day tends to put people into a rather lethargic mood. The only thing breaking the silence of passengers reading or tapping away on laptops is often someone speaking on the phone.
Should We Use Pause and Resume to Meet PCI Compliance?
Are you seeking solutions to mitigate possible fraud, more specifically in your contact centers? If you process card payments on behalf of customers, you may have heard of the quick-fix pause and resume technology.
PCI DSS compliance is a concern for any call center taking payments. It may even be a driver to upgrade or replace recording solutions or even the entire contact center software, an expensive and risky project, which still leaves large areas of the…
With functionality moving from enterprise to consumer devices, businesses need stable systems to plug in more and more innovations. As a result, many organizations want to extend the life of their older communications systems and infrastructure.