Did you invest a significant amount of time, money and effort building voice applications with “Nortel Peri Pro” formerly created by Periphonics / Nortel, and now Avaya for the MPS or VPS/is IVR platforms?
Well, perhaps it’s not quite as blunt as that. But the website GetHuman.com could be easily titled “Your IVR Sucks dot com.” GetHuman lists more than 8,000 companies in 45 countries, according to their home page, highlighting ways to get around their…
Nuance, the market leader in Text-to-Speech (TTS) software, has recently announced End of Life and End of Support on some of its TTS products. For instance, Nuance RealSpeak TTS 4.5 was officially End of Support in March 2014.
You’re fully aware that your PeriPro and MPS Developer applications are built on outdated technology. But your in-house developer has had the system humming along smoothly and making the occasional vocabulary update.
Support services Support Services: Extend the Life of Your Call Center
If you looked after your car as well as the airlines do their planes - it would go a million miles! Use our support services to show you how to treat your call center like an aircraft so you can handle millions more calls
Callers often find themselves on misrouted calls to the wrong place, which results in them being transferred. Frequently they have to start again when speaking to a second agent, which causes a high degree of caller frustration.
A recent study reveals customers hoping to get a customer service question answered via Twitter may be disappointed as the top 25 retailers, only answered an average of only 44 percent of customer tweets at all.