Did you invest a significant amount of time, money and effort building voice applications with “Nortel Peri Pro” formerly created by Periphonics / Nortel, and now Avaya for the MPS or VPS/is IVR platforms?
Well, perhaps it’s not quite as blunt as that. But the website GetHuman.com could be easily titled “Your IVR Sucks dot com.” GetHuman lists more than 8,000 companies in 45 countries, according to their home page, highlighting ways to get around their…
Nuance, the market leader in Text-to-Speech (TTS) software, has recently announced End of Life and End of Support on some of its TTS products. For instance, Nuance RealSpeak TTS 4.5 was officially End of Support in March 2014.
You’re fully aware that your PeriPro and MPS Developer applications are built on outdated technology. But your in-house developer has had the system humming along smoothly and making the occasional vocabulary update.
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Callers often find themselves on misrouted calls to the wrong place, which results in them being transferred. Frequently they have to start again when speaking to a second agent, which causes a high degree of caller frustration.