You’re fully aware that your PeriPro and MPS Developer applications are built on outdated technology. But your in-house developer has had the system humming along smoothly and making the occasional vocabulary update.
Support services Support Services: Extend the Life of Your Call Center
If you looked after your car as well as the airlines do their planes - it would go a million miles! Use our support services to show you how to treat your call center like an aircraft so you can handle millions more calls
Callers often find themselves on misrouted calls to the wrong place, which results in them being transferred. Frequently they have to start again when speaking to a second agent, which causes a high degree of caller frustration.
A recent study reveals customers hoping to get a customer service question answered via Twitter may be disappointed as the top 25 retailers, only answered an average of only 44 percent of customer tweets at all.
We’re working on an interesting project for a medium sized cable company. They currently have a Nortel CS1000 located at their corporate office and we are tasked with implementing a SIP based IVR solution from Holly Connects for them.