Posted by eckoh at 10:18 AM on Jan 24, 2017
It has become increasingly clear that end-users want vendors to ‘prove it’. They want proof that the solutions work, that they are sustainable and scalable. The best way to do that is to show them examples of successful installations. Let them talk to satisfied clients.
The inaugural AKJ Associates’ PCI Awards for Excellence build on that simple idea. They are based on reviews of real-life projects and case studies.
Eckoh’s win was secured through its work for Target, a financial and administrative software services company that sells insurance for its clients and collects arrears payments for mortgages and loans. Target’s challenge was to remove its contact centers from PCI DSS scope, ensure remaining services were PCI DSS compliant and achieve all this within 8 weeks from contract start and within budget.
“The Eckoh team were fantastic, worked calmly under pressure, provided regular updates and exceptional project management. The implementation took just six weeks to implement, beating the eight-week curfew by two solid weeks. We were extremely impressed with their efficiency, dedication and technical knowledge” said Russell Fox, Head of IT Operations & Support at Target Group
Tony Porter, Global Head of Marketing at Eckoh, commented: “We’re delighted to be the first ever recipient of a PCI Excellence Award. We’re also proud of our work with Target and that we were able to deliver the solution that enabled them to enhance their customer service. Our CallGuard solution continues to drive high levels of interest from customers who are looking to address regulatory pressure as well as respond to growing public demand for more secure payments in contact centers.”
The Eckoh-Target case study can be viewed here