Posted by eckoh at 9:32 AM on Nov 17, 2017
Eckoh’s submission was for their unique and ground-breaking solution, which was launched successfully in October 2016, for paying securely with Apple Pay over a telephone call. Eckoh created their breakthrough solution alongside Worldpay, applying market-leading Apple eCommerce payment capability in a novel way to a telephone call, the first time anywhere in the world that such a payment had been made.
Eckoh’s solution won over strong competition from six other finalists in the category. Now, in their fifth year, the awards are regarded as a benchmark in the card and payment sector, distinguishing nominees, individuals, companies and organizations who have launched and implemented the most outstanding payments solutions, initiatives and projects during the past year.
This year’s winners were announced at the Payments Awards Gala Dinner and Ceremony on 16 November 2017 at the London Marriott Hotel, UK. The Eckoh team shared their success with their Apple Pay solution client – Thames Water, a major UK utilities organization – who were the first to go live with the solution in their contact center earlier in 2017 and are delighted with the result.
Nik Philpot, CEO at Eckoh, commented:
“It’s a great achievement for Eckoh and the team who worked on this innovation to have won this award for our unique Apple Pay solution and we’re delighted that it is a success for Thames Water too. We’re always seeking the very best technology solutions for today’s contact centers and their customers and we firmly believe that good customer service is to allow customers to engage on their channel of choice and to pay securely using their payment method of choice. This is a great example of that approach, and creating a phone solution for Apple Pay illustrates the vital role that contact centers continue to play as part of the multi and Omni-channel engagement that customers expect today.”
For more information, please contact:
Nik Philpot, Chief Executive Officer
Tel: +44 (0) 1442 458 300
About Eckoh Plc
Eckoh is a global provider of secure payment products and customer contact solutions, supporting an international client base from its offices in the UK and US.
Our secure payments products, which include the patented CallGuard, can be hosted in the cloud or deployed on the client’s site and remove sensitive personal and payment data from contact centers and IT environments. The products offer merchants a simple and effective way to reduce the risk of fraud, secure sensitive data and become compliant with the Payment Card Industry Data Security Standards (“PCI DSS”) and wider data security regulations. Eckoh has been a PCI DSS Level One accredited Service Provider since 2010, processing over $1 billion in card payments annually.
Eckoh's customer contact solutions enable inquiries and transactions to be performed on whatever device the customer chooses, allowing organizations to increase efficiency, lower operational costs and provide a true Omni-Channel experience. We also assist organizations in transforming the way that they engage with their customers by providing support and transition services as they implement our innovative customer contact solutions.
Our large portfolio of clients come from a broad range of vertical markets and includes government departments, telecoms, retailers, utilities, travel, transport, hospitality and financial services organizations.
More information at www.eckoh.com