Transforming Payment Security into Competitive Advantage

In 2025, payment security is no longer just a compliance checkbox—it’s a strategic differentiator. This report reveals:

• 82% of consumers are more concerned about payment card fraud than ever.
• 77% prefer not to give card details to contact center agents.
• 69% favor technology-based security solutions over traditional process controls.
• AI is gaining trust: 42% believe AI agents are more secure than humans for payment processing.

With PCI DSS 4.0.1 introducing over 500 compliance requirements, organizations face mounting pressure to rethink their approach. This report explores how forward-thinking brands are turning security into a customer experience advantage.