Case Studies

Proving our solutions work

Customer Engagement

Automated parcel tracking and 24x7 redelivery service - with no queuing

Parcelforce

Automated parcel tracking and 24x7 redelivery service - with no queuing

A courier and logistics service delivering to destinations worldwide, using an international partner network.

Automated payments generate 20% more customer payments than anticipated

South East Water

Automated payments generate 20% more customer payments than anticipated

South East Water is one of 21 regulated water supply companies, supplying 2.2 million people with quality drinking water.

Chatbot delivers order tracking that never sleeps

High End Retailer

Chatbot delivers order tracking that never sleeps

Global retail fashion brand, present in over 40 countries, seeks automation to relieve contact centre agents.

Eckoh Experience Portal for customer engagement and secure payment solutions.

UK Government - Public Sector

Eckoh Experience Portal for customer engagement and secure payment solutions.

A division of the Home Office providing vital identity and travel documentation for British nationals worldwide.

Eckoh Experience Portal for Omnichannel and payments

BPO & Public Sector Organisation

Eckoh Experience Portal for Omnichannel and payments

Self-Service and ID&V solutions, delivered via the Eckoh Experience Portal for leading Public Sector body

Eckoh Experience Portal improves agent and customer engagement

1st Central

Eckoh Experience Portal improves agent and customer engagement

Firmly established motor insurer provider chooses Eckoh Experience Portal to improve agent and customer experience.

Fast responses create great customer experience for leading mobile phone company

Mobile Telecoms Provider UK

Fast responses create great customer experience for leading mobile phone company

Award-winning UK mobile phone services provider and a Which? Recommended Provider for eight years.

Giving a boost to end user customers with truly ‘genius’ online support

BMW

Giving a boost to end user customers with truly ‘genius’ online support

Technology that delivers customised support for clients to configure and buy their new cars.

Increasing customer contact channels brings better CX and channels of choice

Yodel

Increasing customer contact channels brings better CX and channels of choice

Yodel is a new parcel delivery and collection service brand as well as one of the largest couriers in the UK. 

Increasing online sales by 13% by using Call Back to improve Customer Experience

Hayes Garden World

Increasing online sales by 13% by using Call Back to improve Customer Experience

One of the largest, garden centres in the north of England, having grown and traded on the same site for over 200 years.

Increasing sales and customer support with Web Chat, Call-Back and Co-Browsing

RED Driving School

Increasing sales and customer support with Web Chat, Call-Back and Co-Browsing

Largest UK driving school operating across the UK and responsible forhelping over 100,000 learner drivers to pass their test.

Making travelling around London easy and effective with Self-Service solutions.

Transport for London

Making travelling around London easy and effective with Self-Service solutions.

Transport for London (TfL) was created in 2000 and is the integrated body responsible for the Capital’s transport system.

PCI DSS compliance, secure payments and flexible, automated bookings system

Hotel Chain

PCI DSS compliance, secure payments and flexible, automated bookings system

The UK’s largest hotel chain with 785 hotels offering 72,000 rooms in city centres, suburbs and airports.

Self-Service improves O2’s customer engagement efficiency

O2

Self-Service improves O2’s customer engagement efficiency

For seven consecutive years, O2 has been named ‘Number 1 Network for Customer Service Satisfaction’ by Ofcom.

Self-Service passenger information, journey planning and fare details

Rail Delivery Group

Self-Service passenger information, journey planning and fare details

The main source of rail information in Britain, providing passengers with all they need to know about travelling by train.

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