Case Studies

Proving our solutions work

Customer Engagement

Taking the pressure off Ideal’s contact centre operation with Omnichannel solutions

Ideal Shopping

Taking the pressure off Ideal’s contact centre operation with Omnichannel solutions

Automated, secure payments plus Omnichannel solutions bring huge benefits

Using Call-Back to improve engagement and prevent customers waiting in a queue

Studio Moderna

Using Call-Back to improve engagement and  prevent customers waiting in a queue

Omnichannel, multi-brand and direct-to-consumer electronic retailer in Central and Eastern Europe with 360m customers.

Using Web Chat to significantly improve customer experience and ease pressure of agents.

Retailer Beauty-Cosmetics

Using Web Chat to significantly improve customer experience and ease pressure of agents.

Global cosmetics and beauty business seeking to increase engagement.

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