Case Studies

Proving our solutions work

Insurance

CallGuard de-scopes office and at-home agents and improve customer satisfaction

Health Insurer

CallGuard de-scopes office and at-home agents and improve customer satisfaction

Global health insurance business that delivers pharmaceutical products direct to customers’ homes.

De-scoping the contact centre to simplify PCI DSS compliance.

Motor Insurer

De-scoping the contact centre to simplify PCI DSS compliance.

Motor only, broker only insurance business.

Eckoh Experience Portal improves agent and customer engagement

1st Central

Eckoh Experience Portal improves agent and customer engagement

Firmly established motor insurer provider chooses Eckoh Experience Portal to improve agent and customer experience.

Fraudulent claims and the risk of fraud reduced for its 900k policyholders

Major UK Insurer

Fraudulent claims and the risk of fraud reduced for its 900k policyholders

Top 50 UK insurance company maintains its mutual status which helps to differentiate the business from others.

Increasing security of telephone payments for compliance and reduced risk

Insurance Intermediary Company

Increasing security of telephone payments for compliance and reduced risk

This international insurance intermediary group provides broking and underwriting services worldwide. 

Protecting customer card data and minimising risk across its health insurance policies

Laya Healthcare

Protecting customer card data and minimising risk across its health insurance policies

Laya Healthcare is the largest private health insurer in Ireland with over 500k members and 90m customers.

Secure Agent Payments helps saves £millions and delivers true customer satisfaction

Insurance Business

Secure Agent Payments helps saves £millions and delivers true customer satisfaction

A large global provider of insurance, annuities, and employee benefit programs with 90 million customers.

Securing payment and improving customer satisfaction for health insurer

Health Insurer Florida

Securing payment and improving customer satisfaction for health insurer

Leading health insurer with 8 million members in Florida.