Case Studies

Proving our solutions work

Omnichannel

Chatbot delivers order tracking that never sleeps

High End Retailer

Chatbot delivers order tracking that never sleeps

Global retail fashion brand, present in over 40 countries, seeks automation to relieve contact centre agents.

Eckoh Experience Portal for customer engagement and secure payment solutions.

UK Government - Public Sector

Eckoh Experience Portal for customer engagement and secure payment solutions.

A division of the Home Office providing vital identity and travel documentation for British nationals worldwide.

Eckoh Experience Portal for Omnichannel and payments

BPO & Public Sector Organisation

Eckoh Experience Portal for Omnichannel and payments

Self-Service and ID&V solutions, delivered via the Eckoh Experience Portal for leading Public Sector body

Eckoh Experience Portal improves agent and customer engagement

1st Central

Eckoh Experience Portal improves agent and customer engagement

Firmly established motor insurer provider chooses Eckoh Experience Portal to improve agent and customer experience.

Giving a boost to end user customers with truly ‘genius’ online support

BMW

Giving a boost to end user customers with truly ‘genius’ online support

Technology that delivers customised support for clients to configure and buy their new cars.

Increasing online sales by 13% by using Call Back to improve Customer Experience

Hayes Garden World

Increasing online sales by 13% by using Call Back to improve Customer Experience

One of the largest, garden centres in the north of England, having grown and traded on the same site for over 200 years.

Increasing sales and customer support with Web Chat, Call-Back and Co-Browsing

RED Driving School

Increasing sales and customer support with Web Chat, Call-Back and Co-Browsing

Largest UK driving school operating across the UK and responsible forhelping over 100,000 learner drivers to pass their test.

Taking the pressure off Ideal’s contact centre operation with Omnichannel solutions

Ideal Shopping

Taking the pressure off Ideal’s contact centre operation with Omnichannel solutions

Automoated, seucre payments plus Omnichannel solutions bring huge benefits

Using Call-Back to improve engagement and prevent customers waiting in a queue

Studio Moderna

Using Call-Back to improve engagement and  prevent customers waiting in a queue

Omnichannel, multi-brand and direct-to-consumer electronic retailer in Central and Eastern Europe with 360m customers.

Using Web Chat to significantly improve customer experience and ease pressure of agents.

Retailer Beauty-Cosmetics

Using Web Chat to significantly improve customer experience and ease pressure of agents.

Global cosmetics and beauty business seeking to increase engagement.