Case Studies

Proving our solutions work

Contact Centre Solutions

Bringing disparate systems together for real, tangible benefits to the bottom line

Major US Telecoms

Bringing disparate systems together for real, tangible benefits to the bottom line

A leading US telecoms business provides 3m customers with mobile, broadband, video and other communications services.

Decommissioning contact centre hardware for London's Black Cab services

Dial a Cab

Decommissioning contact centre hardware for London's Black Cab services
Decommissioning contact centre hardware for London's Black Cab services

London’s famous Black Cab’s contact centre business, coordinating taxi requests for business and consumer customers.

Extending the life of contact centre technology and ensure business as usual

Major UK Banking Group

Extending the life of contact centre technology and ensure business as usual

Major UK banking group covering several brands, seeks to maximise ROI on technology investment.

Flexibility and cost savings through third party contact centre support

Mortgage-Asset Services Business

Flexibility and cost savings through third party contact centre support

Florida-bases business providing residential and commercial mortgages and asset management services.

Improving agent efficiency with a unified desktop interface

Telecommunications business

Improving agent efficiency with a unified desktop interface

A simpler solution to unifying agent desktops to reduce admin and support costs while improvomg agent performance.

Self-Service improves O2’s customer engagement efficiency

O2

Self-Service improves O2’s customer engagement efficiency

For seven consecutive years, O2 has been named ‘Number 1 Network for Customer Service Satisfaction’ by Ofcom.