Case Studies

Proving our solutions work

Telecoms

Anytime secure payments for 4million international pay-as-you-go customers

Lebara Group

Anytime secure payments for 4million international pay-as-you-go customers

A global telecoms business providing pay-as-you-go mobile SIM cards to international communities and migrant workers. 

Bringing disparate systems together for real, tangible benefits to the bottom line

Major US Telecoms

Bringing disparate systems together for real, tangible benefits to the bottom line

A leading US telecoms business provides 3m customers with mobile, broadband, video and other communications services.

Choice of agent or automated secure payments for leading unified comms provider

Maintel

Choice of agent or automated secure payments for leading unified comms provider

Eckoh has a strong strategic partnership with Maintel providing secure payment solutions through the ICON platform.

Fast responses create great customer experience for leading mobile phone company

Mobile Telecoms Provider UK

Fast responses create great customer experience for leading mobile phone company

Award-winning UK mobile phone services provider and a Which? Recommended Provider for eight years.

Improving agent efficiency with a unified desktop interface

Telecommunications business

Improving agent efficiency with a unified desktop interface

A simpler solution to unifying agent desktops to reduce admin and support costs while improvomg agent performance.

Major US Telecoms company

Major US Telecoms company

Major US Telecoms company

Protecting customer data, reducing business risk and achieving PCI DSS compliance by de-scoping their Card-not-Present transactions.

Major US Telecoms company

Major US Telecoms company

Major US Telecoms company

Protecting customer data, reducing business risk and achieving PCI DSS compliance by de-scoping their Card-not-Present transactions.

Self-Service improves O2’s customer engagement efficiency

O2

Self-Service improves O2’s customer engagement efficiency

For seven consecutive years, O2 has been named ‘Number 1 Network for Customer Service Satisfaction’ by Ofcom.