Clients

Organisations from all industry sectors have trusted Eckoh with their contact centre solutions. Here's just a selection of happy clients.

Addison Lee is Europe's largest minicab service with over 3,000 premium minicabs, taking approximately 150,000 calls a week. They wanted offer customers a way to call to book a minicab without necessarily speaking to a contact centre agent.

allpay Limited is the UK's leading payments specialist, providing bill payment services. Eckoh provides allpay with CallGuard - our flagship agent assisted secure payments product and EckohPAY our automated payments IVR service.

Audi is one of the UK's leading premium automotive brands, reaching over 2 million sales annually. Audi is a leader in innovative developments and sustainability of its products and processes.

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Audi

The BMW Group is a leader in vehicle production technology and sustainability. BMW Group reached out to Klick-2-Contact, an Eckoh company, for a customer support solution for those visiting their website and leaving without finishing their…

Bromford is a highly established non-profit social enterprise, operating across central England. We have worked together to secure their customer phone payments for PCI DSS compliance and to protect their Homes and Communities Agency Governance…

Carnival Corporation & plc, headquartered in Miami, is a global cruise company and one of the largest leisure companies in the world. They were looking to implement a proven PCI DSS compliant solution across their contact centre that would ensure…

CIMA, founded in 1919, is the world's leading and largest professional body of management accountants, with more than 195,000 members and students operating in 176 countries, working at the heart of business. CIMA members and students work in…

Eckoh helped Comic Relief manage their peak campaign time with an automated and secure phone donation line including automated name and address capture

Delimano (a Studio Moderna company) is one of the most recognisable kitchenware brands in 20 countries

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Delimano

Eckoh worked with the Department of Heath (DH) and the Central Office of Information (COI), the Government’s former centre of excellence for marketing and communications, as part of their Pandemic Influenza preparedness.

Dormeo ( a Studio Moderna company) brand offers an array of high quality sleeping and living products

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Dormeo

The PCI DSS Compliant Welsh Water service was one of the first multi-channel payment solutions created by Eckoh. It gives customers a secure and efficient means of paying their water bill and has led to increased customer satisfaction. Welsh Water…

E.On is one of the UK's leading power and gas companies, which generates its own electricity and providers power and gas. E.On provides five million people with power at home and at work.

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E.On

Easy Answering : Scottish based personal professional telephone answering service

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Easy Answering

Eckoh's service enables Electrolux, the world's leading international appliance company, to route customers quickly and efficiently to their local service centre, without the need to transfer to a live call centre agent. The service is available 24/7…

Hampshire County Council is a top-performing local authority. It is vital that the Council is able to dependably safeguard the interests of its residents and being PCI DSS compliant falls within this remit.

Hayes Garden World is a top ten turnover garden centre in the UK, that has been in existence in one form or another, since the early 19th century. Klick-2-Contact, an Eckoh company, implemented a web call-back service on their website to help…

Hillarys is the UK's leading window dressing retailer. Hillarys needed a secure, convenient and unobtrusive method of transacting card payments over the phone. They chose CallGuard which effectively removes the whole contact centre from the scope of…

HM Revenue & Customs is the UK's tax, payments and customs authority, collecting money that funds public services and financial support for individuals in need of help.

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HM Revenue & Customs

Taking the Pressure off Ideal's Contact Centre Operation with Customer Self-Service

ipostparcels is part of the UK Mail Group - a subsidiary targeted at the consumer delivery market. It offers customers more convenient, delivery processes for the average coonsumer. Introduced in 2011 in just the UK, ipostparcels now delivers to over…

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iPostParcels

Ipsos MORI is one of the largest and best known research companies in the UK and a key part of the Ipsos Group, a leading global research company. The company needed an automated telephone survey solution at extremely short notice.

Jessops is the UK's leading photographic retailer with over 52 stores across the UK.

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Jessops

Kosmodisk (a Studio Moderna company) offers safe, effective and simple solutions for back pain sufferers

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Kosmodisk

Lloyd's is the world's specialist insurance and reinsurance market, with more than 50 insurance companies, 200 brokers and a global network of over 4,000 local coverholders.

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Lloyd's

There was increasing pressure to secure the payment of issued fines and to provide a better service to those people willing to pay fines on time with the minimum fuss. EckohPAY ensures an immediate response with no queuing time for customers, and…

"TrainTracker has proved particulary popular because it’s fast, reliable, easy to use and constantly available. It allows us to manage our business more cost effectively, by easing pressure off our advisors during peak call times and when rail…

NEXT was officially launched as a retail store in 1982 - offering stylish clothes, shoes and accessories for women. Since then, the NEXT retail chain has grown to over 500 stores across the UK, Eire and approximately 200 stores internationally.

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Next

NHS BT: We help people do something extraordinary - donate blood, organs, tissues or stem cells to save someone in need

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NHS Blood and Transplant

Northern Trust is an international financial services company, spread across 20 international locations with 16,500 employees and some of the globe's most-sophisticated clients.

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Northern Trust

Northumbrian Water provides water and sewerage services to a population of 2.6 million people in northeast England. Taking in excess of 1.2 million calls to its contact centres every year, Northumbrian Water wanted to place greater emphasis on…

O2 is a leading provider of mobile and broadband services to consumers and businesses in the UK. O2 wanted a simple way for users to configure their new parental control service, designed to help parents ensure the safety of their children by…

Parcelforce part of Royal Mail Group Ltd, alongside Royal Mail, and the Post Office, is the world's largest delivery network, covering more than 99.6% of the global population and reaching 239 different countries and territories. They needed an…

Power NI is the largest electricity retailer in Northern Ireland supplying over 700,000 homes and over 40,000 farms and businesses. They needed a telephone based PCI DSS compliant solution using speech recognition that allows Power NI customers to…

RCI Financial Services Ltd provides finance solutions to Renault and Nissan customers of new and used cars. RCI needed to make its contact centre more efficient for staff and customers and approached Eckoh for help.

RED Driving School is a leading UK driving school, which offers a range of courses to cater to different budgets and lifestyles. Klick-2-Contact, an Eckoh company, provided a Live Help solution enabling customers to web chat and co-browse their…

Rentokil Initial UK Cleaning is part of Rentokil Initial plc - one of the world's largest providers of business support services. Eckoh provided Rentokil with an automated attendance logging solution.

River Island is one of the most well-known and loved brands on the High Street renowned for our stylish, affordable fashion.

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River Island

The Royal Bank of Scotland Group is a leading British banking and insurance holding company. We provide them with support and maintenance for their customer facing legacy Aspect ACD and IVR estate.

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Royal Bank of Scotland Group

The Rural Payments Agency's work helps the Department for Environment, Food and Rural Affairs to encourage a thriving farming and food sector and strong rural communities. The BCMS needed a way of ensuring that data relating to where cattle are kept…

Screwfix is the UK's largest multichannel supplier of trade tools workwear, and plumbing and electrical essentials. With thousands of calls coming in from customers, it was imperative that Screwfix increase voice channel security without compromising…

South East Water supplies over 2.1 million customers with continuous, high quality supply of drinking water water. They wanted to increasing payment channels available for customers to pay bills and reduce call queues for a better customer…

Studio Moderna: leading multi-brand and direct-to-consumer electronic retailer in Central and Eastern Europe

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Studio Moderna

T-Mobile is a telecommunications brand, operating across 13 European countries, United States, Puerto Rico and the U.S. Virgin Islands. On a global scale, T-Mobile has around 230 million subscribers.

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T-Mobile

Target Group is a leading software driven service provider for loans, investments and insurance companies; trusted by over 50 major financial institutions. We have helped them achieve PCI Compliance by implementing our CallGuard Audio Tokenisation…

TD Waterhouse is UK's leading execution-only share dealing provider, servicing more than 200,000 customers with over £3.77 billion in customer assets (stock and cash) under management. They wanted an automated phone service that could handle peaks in…

Tenpin Ltd is a leading operator of bowling and family entertainment centres across the UK. They wanted a complete end-to-end telephony solution including a live contact centre to provide nearest centre and booking information services.

The UK's largest water and wastewater company, Thames Water needed a way to take customer bill payments over the phone through an agent, securely and to PCI DSS compliance standards.

Tops Shop is a multichannel selling proposition for 3rd party TV shopping products and Studio Moderna brands.

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Top Shop

Giving London’s Travelling Public an Easy, Effective and Secure Telephone Service

Starting out as a taxi firm in North West London in 1961, UK Mail Group Plc is now one of the UK's leading integrated Postal Operations, offering parcel and mail delivery solutions both locally and worldwide.

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UK Mail

Utilita is an independent UK company, licensed by Ofgem and Ofcom to supply gas and electricity, servicing some 15,000 customers and growing. They wanted a way for pre-pay meter customers to make payments for electricity and gas, securely over the…

Vodafone is a leading telecommunications company operating globally, listed on the London Stock Exchange and NASDAQ. We provide support and maintenance for legacy Avaya IVR estate and deploying thin client agent desktops in customer contact centres.

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Vodafone

The Volkswagen Group is the largest automaker worldwide, originally reaching out to the the average German - who could rarely afford anything more than a motorcycle. The group now sells its vehicles in 153 countries, with twelve brands including…

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Volkswagen

Walkmaxx (a Studio Moderna company) supplies innovative and comfortable, yet affordable footwear and outwear solutions

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Walkmaxx

Whitbread PLC is the UK's largest hotel and restaurant company operating market-leading businesses in the budget hotels and restaurant sectors. They wanted the ability to provide the highest level of PCI compliant infrastructure that was able to…

Founded in 1934, William Hill is one of the best-known names in the gambling industry. Owing to the anticipated peaks and troughs of calls, it was important that customers were able to connect straight through without being held in a queue.

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William Hill

Wyevale Garden Centres is the largest and most successful garden centre chain in the UK operating 129 centres. They wanted an automated phone system to re-direct calls to the correct location and provide basic store information.

Yodel is a parcel delivery and collection service brand, with clients and customers being their main focus. They wanted to introduce a new phone solution, with the primary aim to produce quicker, consistent and more efficient service for callers

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Yodel