Agent Desktop

Lower costs and a better experience for everyone

Give your staff and agents all the information they need in a single interface, across your entire enterprise and still reduce your costs significantly.  With Coral Agent Desktop you can save time, money and improve the customer experience through centralised knowledge management and other tools that will make a world of difference — keeping you in step with rising customer expectations.

Working with Eckoh

Coral is exclusive to Eckoh and provides unified agent desktop solution that integrates with any CTI, ACD and CRM products. It‘s 100% browser-based with no software to install at the agent seat, making it scalable, quick to deploy and simple to maintain.

As it’s multi-tenanted all features, graphics or layout can be configured for each tenant, skill group, or a specific user. With open APIs, it can even integrate with legacy and custom-built technologies. With the prospect of an 80% reduction in admin and support costs, it’s worth a close look.

See our Agent Desktop Product Guide

Agent Desktop

Get in touch today

All our solutions are part of the Eckoh Experience Portal. Get in touch today and find out how we can change your customer engagement for the better.

Talk to us today

How we helped a major telecoms business


Our choice of Coral desktop was not a difficult one. The advantages and simplicity are clear. Plus, being able to future-proof your agent desktop is some achievement, so it wasn’t difficult to create the business plan and convince senior management that it made sense. We could show the product, training and user benefits.


Read more about how we helped this large telecoms business

Here's the benefits



  • Vendor agnostic – our solution is ideal where a common agent desktop is required across multiple platforms, such as Genesys, Avaya, Cisco and others

  • Flexibility – it removes dependencies from existing manufacturers and the associated professional services and ongoing support charges

  • Rapid deployment – you can connect thousands of agents, typically within two months

  • HTML 5 technology – changes can be made within hours, whereas a typical thick client could take several months for even simple changes

  • Simple and scalable – benefit from an infinitely scalable solution with a single interface for voice, video, email or chat.

male agent small

Get in touch today

All our solutions are part of the Eckoh Experience Portal. Get in touch today and find out how we can change your customer engagement for the better.

Talk to us today