Simplify, save and streamline your inbound calls
If your business has a high volume of inbound calls have you considered how that can help you achieve more? Customers routing their inbound calls through Eckoh benefit from more than simplified management. You can save money and consolidate all your suppliers into one provider. With over 20 years’ experience in contact centre telephony, we’ll help you through the number porting process.
You’ll find our pricing to be flexible and very competitive compared to major carriers so you save on call costs. Eckoh have the scale that means you can benefit by offsetting your costs against the other services you can receive.
Working with Eckoh
Our global partnerships with Tier 1 carriers means we have access to the world’s best intelligent network services. We also have the skills and experience to make sure you get the best from these services, whether you’re operating with traditional telephony (TDM) or moving to SIP.
We’ve managed billions of minutes of telephony traffic over the years, so we understand the importance of building resilient, redundant telephony networks to enable you to implement simple percentage call distribution to multi-tier call plans with overflows.
Our Number Management service is unique in the services that we can offer around it such as PCI DSS compliance and Call Recording enhancing your whole security and compliance status even further, whether it’s for legislative, legal or best practice reasons.
How we helped Transport for London
What is paramount to us is the delivery of excellent customer service to the general public. Eckoh’s industry-leading technology will deliver this and enable us to ensure that calls are directed to the right place, first time and provide a quick, convenient and positive experience.
Here's the benefits
- Save money on call costs
- Offset costs against other services received
- Consolidate suppliers into one provider
- Streamline the management of your inbound calls
- Benefit from specialist solutions such as PCI DSS compliance.
Call Recording is increasingly required by many organisations to comply with varying regulations, for training purposes or for legal reasons. Eckoh’s solution offers a simple, PCI DSS compliant solution for recording calls in contact centres, trading floors, public safety bodies, government, health or legal reasons.
IVR Self Service
Modern Self-Service solutions harness natural language so your customers can use their own words to get to where they want to be and no more long menus to navigate. It is also a time-saving tool for identifying and verifying your customers before they even start using the actual solutions.
With an IVR that greets you with ‘how can I help you?’ your customer can use their own words to ask for what they want. EckohASSIST acts like an automatic switchboard and routes them directly to where they need to be. No more menus which are a huge relief and saves their valuable time. Find out more about EckohASSIST.