Avaya alternative support from trusted experts
Some of the world’s best known brands trust us to provide Avaya support for their equipment. We provide 24 x 7 x 365 support for IVR products such as MPS and AVP, and legacy IVR products and CTI components from Avaya switches to call recorders. We can manage your IVR applications, and assist with migration to new solutions from Avaya or other vendors and assist with migration to or from solutions.
Working with Eckoh
Eckoh has a unique support philosophy. Many companies just see their support staff as gatekeepers for their engineering team – we don’t. Our support staff IS our engineering team – there’s no separation. When you call Eckoh support, your call is answered directly by a trained Eckoh engineer whose job is to solve your problem. We own the ticket even when it means managing third-party suppliers until a satisfactory resolution is reached.
We support mission-critical systems for blue chip businesses 24 hours a day 7 days a week all over the world from the US & Europe to Asia and Australia. Millions of customers and hundreds of companies use platforms, managed and supported by Eckoh which is why no one who has come to Eckoh for support has ever gone back to their original vendor.
Mortgage-Asset Services Business
The client’s plans to migrate to new technology meant that vendor support was no longer available. Their intent was to maximise the investment they’d made by continuing with the Aspect technology while they prepared for the transition to new systems. With Eckoh’s third-party support, the organisation can extend the life of their solutions so they can upgrade in their timeframe.
Here's the benefits
- Extend the life of your technology
- Make the decision to upgrade when you’re ready
- 24 x 7 x 365 support as standard
- Every case is treated as a Level 1 priority
- First call response is always with a skilled engineer
- Reduce the cost of support by as much as 30%
Third Party Support
Take control of your contact centre technology lifecycle with Eckoh’s independent, third-party support and get more from your technology investment and save on future support costs, regardless of vendor.
Contact Centre Decommissioning
While we support contact centres, there comes a time when you have to change technology and remove old infrastructure. We’re familiar with all aspects of this process and our experience of numerous projects ensure that we’ll meet your need quickly, efficiently and cost-effectively.
Get first-class cost-effective support and ready access to expertise in legacy Nortel or Avaya Dialer, PBX, ACD or IVR. Many Ayava solutions still work well and deliver value. See how with Eckoh's third-party support, you can save money extend the life of your solutions until you decide when to upgrade.