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Avaya alternative support from trusted experts

Some of the world’s best known brands trust us to provide Avaya support for their equipment. We provide 24 x 7 x 365 support for IVR products such as MPS and AVP, and legacy IVR products and CTI components from Avaya switches to call recorders. We can manage your IVR applications, and assist with migration to new solutions from Avaya or other vendors and assist with migration to or from solutions.


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Working with Eckoh

Eckoh has a unique support philosophy. Many companies just see their support staff as gatekeepers for their engineering team – we don’t. Our support staff IS our engineering team – there’s no separation. When you call Eckoh support, your call is answered directly by a trained Eckoh engineer whose job is to solve your problem. We own the ticket even when it means managing third-party suppliers until a satisfactory resolution is reached.

We support mission-critical systems for blue chip businesses 24 hours a day 7 days a week all over the world from the US & Europe to Asia and Australia. Millions of customers and hundreds of companies use platforms, managed and supported by Eckoh which is why no one who has come to Eckoh for support has ever gone back to their original vendor.

See our Avaya Product Guide

Contact centre support 600

Get in touch today

Get in touch today and find out how we can change your contact centre support for the better.

Talk to us today

Mortgage-Asset Services Business

The client’s plans to migrate to new technology meant that vendor support was no longer available. Their intent was to maximise the investment they’d made by continuing with the Aspect technology while they prepared for the transition to new systems. With Eckoh’s third-party support, the organisation can extend the life of their solutions so they can upgrade in their timeframe.

Read more about how we helped this financial services business

Here's the benefits

  • Extend the life of your technology

  • Make the decision to upgrade when you’re ready

  • 24 x 7 x 365 support as standard

  • Every case is treated as a Level 1 priority

  • First call response is always with a skilled engineer

  • Reduce the cost of support by as much as 30%

Support Engineer

Get in touch today

Get in touch today and find out how we can change your contact centre support for the better.

Talk to us today