Securely share screens to help customers complete orders – boosting sales
Co-Browsing enables your agents to securely take control or a customer’s screen so they can guide them through their journey. It means agents can help customers find items, fill forms together and remove any uncertainty.
It can significantly reduce abandoned sales and is more secure than traditional screen sharing as the agent can only see the particular tab that is shared.
Working with Eckoh
Eckoh’s Co-Browsing doesn’t need the customer to download or install any software. It’s 100%
web based and works on desktops, tablets and any mobile with a browser.
You can also choose whether you allow agents to take control and guide customers through your website or limit them to a 'view only' option. It gives you flexibility and reassurance over your operations.
How we helped Hayes Garden World
This new Customer Engagement system has really helped us increase our conversion rates. When a customer receives an instant call-back and speaks to a person who can deal effectively with their enquiry, it is much easier to convert it into a sale. The Co-Browsing as a feature is a pleasure to use and customers are astounded by the level of information, we can give them with minimal effort – a great feature.
Managing Director, Hayes Garden World
Understanding business benefits
- Boost sales by helping your web visitors to find what they need
- Turn customer frustration into satisfaction
- Maintain their privacy and confidence
- Ensure PCI DSS compliance
Welcome to the age of the customer
Today they’re better informed, have better tools, have more choice and are more able to adapt. In short, they’re most definitely in control now. Are you ready for the advance of customer power? Take a quick test in our eGuide – CX – who’s in charge’ to find out.
PODCAST: Customer engagement
Customer engagement has always been important for attracting and retaining customers so why not take a break for just six minutes and hear how omnichannel solutions can really help you achieve all this.
Customer Experience eGuide
Is your contact centre delivering a better customer experience than your competitors? If not, then what's the best way to transform your fortunes with a single approach? Our eGuide ‘Angling for a better understanding’ is refreshingly honest about the multiple problems organisations face today and shows you how to transform your service levels dramatically.