Transform text messaging into a powerful tool
Messaging is spectacularly good at reaching people and the benefits are hard to ignore with open rates for messages at 98% and the average person responding in just 90 seconds. So now you can communicate easily with millions of customers.
You can send messages to anywhere in the world, track the responses of our customers and import results into your CRM for amazing insight into customer behaviour.
Working with Eckoh
Eckoh’s intelligent solution supports two-way messaging so you can take your communications to the next level.
The impact of messaging on your business communications are huge. You can run global campaigns easily, at far less cost, intelligently follow up responses and use intelligence to fuel future campaigns.
How we helped Hayes Garden World
This new Customer Engagement system has really helped us increase our sales by 13%. The Co-Browsing as a feature is a pleasure to use and customers are astounded by the level of information, we can give them with minimal effort – a great feature.
Managing Director, Hayes Garden World
Here's the benefits
- Improve results from campaigns and boost customer satisfaction
- Communicate better with customers in a personal, cost-effective way
- Get a deeper understanding of customer behaviour
- Track responses easily — to fine-tune programmes and increase ROI
- Reduce messaging costs significantly by removing dead numbers
Welcome to the age of the customer
Today they’re better informed, have better tools, have more choice and are more able to adapt. In short, they’re most definitely in control now. Are you ready for the advance of customer power? Take a quick test in our eGuide – CX – who’s in charge’ to find out.
PODCAST: Customer engagement
Customer engagement has always been important for attracting and retaining customers so why not take a break for just six minutes and hear how omnichannel solutions can really help you achieve all this.
Customer Experience eGuide
Is your contact centre delivering a better customer experience than your competitors? If not, then what's the best way to transform your fortunes with a single approach? Our eGuide ‘Angling for a better understanding’ is refreshingly honest about the multiple problems organisations face today and shows you how to transform your service levels dramatically.