Omni-Channel

Rescue sales and deliver a richer customer experience. Give your customers and agents the tools to converse more efficiently.

Give Your Customers Effortless Ways to Contact You

Web-savvy customers usually find online shopping a breeze. Navigating your pages, selecting products and completing the checkout stage comes easily to them.

But sometimes all customers can struggle with these tasks. Even if they've got every desire to purchase, something stands in their way —and giving up seems the obvious option.

However, Eckoh can help your agents to intervene and rescue potential sales, giving customers a better experience, thanks to our Web Chat, Instant Call-back and Co-Browsing solutions.


Live Chat

Do you want to offer personal help to multiple online customers at the same time in a cost-effective way?

Real-time live chat is a great way to answer enquiries, enhance service levels and turn more of your website visitors into paying customers.

Live Chat Benefits

  • Handle multiple customers at the same time
  • Increase sales and improve customer service
  • Respond with real-time help to website visitors
  • Take PCI compliant payments during chat sessions


Instant Call-Back

Do you want to convert more of your website visitors into paying customers and increase the value of orders?

If so, make it ultra easy for online customers to request an instant call-back — and close each sale when they're in the perfect mood to buy.

Instant Call-Back Benefits

  • Increase sales and improve customer service at critical moments
  • Make it free and easy for customers to talk with you instantly
  • Avoid losing sales because web visitors give up
  • Take PCI compliant payments on the call


Co-Browsing

Web visitors can often get stuck, confused or become uncertain — preventing them from clicking 'Order'.

But offering to hold their hands on-screen can make all the difference, turning disappointment and missed opportunities into solid sales and a positive customer experience.

Co-Browsing Benefits

  • Boost sales by helping your web visitors to find what they need
  • Turn customer frustration into satisfaction
  • Maintain their privacy and confidence
  • Ensure PCI DSS compliance

Who is actually using our Live Help Suite?

Our Live Help Suite already benefits companies like NEXT, BMW, Brook Taverner, Hayes Garden World, Jessops and NHS Blood Transfusion in the UK and Dormeo, TopShop, Delimano, and WalkMaxx in countries all over Europe.

If you are an online retailer, we offer a service that delivers measurable success, full training with attractive set up fees and opex based pricing.

Web Chat

Provide personal care with Web Chat for your web visitors in any language

Instant Callback

Boost sales. Make it easy for your web visitors to request an instant call.

Social Media Agent

Respond rapidly on social media. See all your profiles and comments in one place

Co-Browsing

Help customers to complete orders. Share screens securely and boost sales.

Knowledge Base - External

Multi-channel knowledge capability that makes it easier for customers to find answers