Share Your Customers Screen to Help Them Fulfil Tasks
Web visitors can often get stuck, or confused — preventing them from clicking 'Order'.
Even if you’re engaging them in text chat or talking on the phone, it can sometimes still be difficult for customers to explain exactly what they're encountering — and your agent knowing how best to help.
So how can you intervene in a helpful way and take hand-holding to the next level?
Browse and Click Together
Offering to view the customer’s screen with them can make all the difference, turning disappointment and missed opportunities into solid sales and a positive customer experience.
Co-Browsing enables your agents to take control by guiding customers through their journey. You can share screens, fill forms together and remove any uncertainty.
Screen Sharing – With a Difference
Co-Browsing is more secure than traditional screen sharing, so customers can feel more confident:
- The feature only shows your agent what's on the customer’s web page – and not other open tabs or applications.
- Field masking allows you to specify which form fields on a web page contain sensitive information. These areas are not shared – so your agents never see what's typed by the customer. This ensures PCI DSS compliance.
How Co-Browsing Works
Web visitors don't need to download or install any software. Co-Browsing is 100% web based and works on desktops, tablets and any mobile with a browser.
As soon as the session starts, your agents can see the customer's view of your website – and which actions they're trying to complete.
Your agent can navigate through pages with them. Customers see the mouse pointer of your agent and vice versa.
Let's Talk Now
We're here to help!
Discover how Co-Browsing can improve customer care and convert more of your website visitors into paying customers.
Contact our friendly experts on:
UK: 08000 630 730
+44 (0)1442 4583000
Co-Browsing is a Great Fit with Some of our Other Services
The ultimate personal contact. Make it ultra easy for online customers to request an instant call-back from your team — and close each sale when they're in the perfect mood to buy.
With a click of a button your customers can text chat in real time. Your agents can handle multiple chats at one time, delivering personal service in a cost-effective way.
Want to know what your customers think of your service levels? Ask them! At the end of each chat session, a quick optional survey will tell you what you want to know, with all results available in real time.