Manage All Your Social Media Channels in One Place
Increasingly, today’s customers use Twitter, Facebook and other social media channels to talk about companies, ask questions or vent their anger — very publicly.
The trouble is, unless you respond quickly, your brand's image can suffer serious harm, especially if misconceptions and negative comments are shared widely. Failure to respond can give the impression you're distant, impersonal and not concerned with people's issues.
But how can you monitor every channel, every moment — without an army of people spending all their time on the case? Read on to find out.
Everything in One Place
Social Agent is fully integrated into Facebook and Twitter, so you can see exactly what's happening across your social media profiles — and then take action. In fact, you may surprise and delight customers by the speed at which you respond to their tweets and posts.
Every social media posting and forum comment is delivered in real time and archived according to the parameters set by you. You can also integrate Social Agent with email and smart ticketing.
That way, all important customer interactions can be brought together in one place — and managed efficiently.
- Manage social media channels and emails more effectively — in one place
- Impress customers with lightning-fast responses
- Improve service levels and demonstrate you're accessible and you care
- Turn around poor perceptions quickly. Achieve positive outcomes
How Social Agent Works
Social Agent monitors social media and tracks the brand names and keywords that match your filters, turning instances into live tickets for your agents.
Social Agent helps you to stay on top of everything. Comments can be categorized, searched and archived by your agent
Your agents can respond or retweet directly from their help desk – all in one place, in one console.
Social Agent is a Great Fit with Some of our Other Services
Check the social web for all mentions made about and to your company. Monitor and evaluate all social media, news sites, blogs and RSS feeds in 160 languages in real time.
Our service plugs into customers' inbound emails and automatically creates tickets, which your team can respond to in real time from the Social Agent interface.
With a click of a button your customers can text chat in real time. Your agents can handle multiple chats at one time, delivering personal service in a cost-effective way.
The ultimate personal contact. Make it ultra easy for online customers to request an instant call-back from your team — and close each sale when they're in the perfect mood to buy.