A Great Way to Interact with Your Customers in Real-Time
However great your website happens to be, it cannot answer every customer question immediately or know what each visitor is struggling to find.
So how can you stop people leaving your pages in frustration and disappointment? What can you do to satisfy these potential customers or turn their interest into additional sales?
Wouldn’t it be great if your agents could offer personal help to multiple online customers at the same time in a cost-effective way?
Serve Multiple Customers Easily
With the easy-to-use agent console, your team can exchange messages with multiple customers and share URLs to the pages and information they need. And when chat sessions are over, the conversation can be downloaded instantly to customers as a PDF and a survey offered automatically (with our After Service Surveys).
Key Web Chat Benefits
- Serve multiple customers at the same time
- Increase sales and improve customer service
- Respond with real-time help to website visitors
- Take PCI compliant payments during chat sessions
- Zero impact on your IT environment
How Web Chat Works
Web Chat is really easy to set up and customise. Within seconds of going live, your agents will be text chatting with customers.
The technical magic that lets Web Chat run on your website is easy to add. The Chat button and the customer-facing window can be designed to look like your website's theme.
The Library of Responses lets you automate many of your commonly-used greetings and answers, so you save time for your agents and provide a consistent, professional service.
Chat and Take Payments
Wouldn't it be great if your customers could just place and pay for their order within the chat session, without being told to go and pay elsewhere? Together with Web Chat and our ability to take PCI DSS compliant payments, you can now offer that. Download the datasheet below to find out more.
As part of our Live Help Suite,
Live Chat is a great fit with some of our other services
The ultimate personal contact. Make it ultra easy for online customers to request an instant call-back from your team — and close each sale when they're in the perfect mood to buy.
Want to show a customer a specific page while you're chatting? Push them the URL. You can also look at the screen with them using Co-browse.
With our Social Agent service, every Tweet, Facebook posting or community and forum comment becomes a live chat multi-channel into one channel in real time.
Want to know what your customers think of your service levels? Ask them! At the end of each chat session, a quick survey will give you feedback in real time.