Web Chat

Provide personal care with Web Chat for your web visitors in any language

A Great Way to Interact with Your Customers in Real-Time

However great your website happens to be, it cannot answer every customer question immediately or know what each visitor is struggling to find.

So how can you stop people leaving your pages in frustration and disappointment? What can you do to satisfy these potential customers and turn their interest into additional sales?

Wouldn’t it be great if you could offer personal help to multiple online customers at the same time in a cost-effective way?

Live Chat

Serve Multiple Customers Easily

With the easy-to-use agent console, your team can exchange text messages with multiple customers and share URLs to the pages and information they need. And when chat sessions are over, the conversation can be mailed instantly to customers as a PDF and a survey offered automatically (with our After Service Surveys).

It’s Easy for Your Team Too

With the easy-to-use agent console, your team can exchange text messages with multiple customers and share URLs to the pages and information they need. And when chat sessions are over, the conversation can be mailed instantly to customers as a PDF and a survey offered automatically (with our After Service Surveys). With little effort, your customers have everything they need, almost instantly.

Key Web Chat Benefits

  • Serve multiple customers at the same time
  • Increase sales and improve customer service
  • Respond with real-time help to website visitors
  • Take PCI compliant payments during chat sessions
  • Zero impact on your IT environment

How Web Chat Works

Web Chat is really easy to set up and customise. Within seconds of going live, your agents will be text chatting with customers.

The technical magic that lets Web Chat run on your website is easy to add. The Chat button and the customer-facing window can be designed to look like your website's theme.

The Library of Responses lets you automate many of your commonly-used greetings and answers, so you save time for your agents and provide a consistent, professional service.

Chat and Take Payments

Wouldn't it be great if your customers could just place and pay for their order within the chat session, without being told to go and pay elsewhere? Together with Web Chat and our ability to take PCI DSS compliant payments, you can now offer that. Download the datasheet below to find out more.

Let's Talk Now!

We're here to help!

Discover how Web Chat can help you to provide personal and
cost-effective customer care.

Contact us on:

UK: 08000 630 730
+44 (0)1442 4583000

As part of our Live Help Suite,
Live Chat is a great fit with some of our other services

Call-Back

Call-Back

The ultimate personal contact. Make it ultra easy for online customers to request an instant call-back from your team — and close each sale when they're in the perfect mood to buy.

Co-Browsing

Co-Browsing

Want to show a customer a specific page while you're chatting? Push them the URL. You can also look at the screen with them using Co-browse.

Social Media Monitoring

Social Monitoring

With our Social Agent service, every Tweet, Facebook posting or community and forum comment becomes a live chat multi-channel into one channel in real time.

Surveys

After Service Surveys

Want to know what your customers think of your service levels? Ask them! At the end of each chat session, a quick survey will give you feedback in real time.

Organisations of all types are using our Web Chat System to increases sales