Never lose another customer with anytime, anywhere service.
Do your live agents spend too much time answering repetitive questions? Ever noticed that web visitors don’t complete a purchase? Has your cart abandonment rate gone up?
If so, then you could be ready for a chatbot.
Eckoh’s Chatbot can come as part of a Live Chat interface or as a standalone ‘avatar’, starting each conversation by asking: “How can I help you?”
Your customers can then enter their questions and get the answers they want - instantly and at any time of day or night.
Your Chatbot can be standalone or draw answers from our Knowledge Base product so you can instantly add or change content to respond to business change.
If the bot cannot answer a question or the customer’s query is more suited to a human answer the bot can seamlessly hand-over the customer to a live agent, passing the transcript and customer query to create a seamless conversation from bot to agent.
Getting the right mix
We’ll help you to strike the right balance between chatbot and live agent functions so you deliver the best service right from the start. We’ll enable you to create slick customer journeys, select relevant words, phrases and responses to make sure your chatbot will truly deliver. We’ll also help you make sure that your chatbot and live agents can work in tandem - seamlessly
Built to suit your customers
We use our vast experience of Omni-Channel engagement and natural language expertise to create a chatbot that is just perfect for your customers.
Tailored to your brand
Eckoh’s team of speech scientists and dialogue designers can help you to create and manage content suitable for chatbots, all adapted to reflect your tone of voice and branding style.
Facebook Messenger Compatible
Our technology is compatible with Facebook Messenger which allows you to share your knowledge seamlessly and across multiple platforms.
How Chatbots fits with our other solutions
With a click of a button your customers can text chat in real time. Your agents can handle multiple chats at one time, delivering personal service in a cost-effective way.
Want to know what your customers think of your service levels? Ask them! At the end of each chat session, a quick optional survey will tell you what you want to know, with all results available in real time.
The ultimate personal contact. Make it ultra easy for online customers to request an instant call-back from your team — and close each sale when they're in the perfect mood to buy.
Let's Talk Now
We're here to help!
Discover how Chatbots can improve customer care and convert more of your website visitors into paying customers.
Contact our friendly experts on:
UK: 08000 630 730
+44 (0)1442 4583000